Brand FAQs

Elation Professional fixtures are backed by a comprehensive manufacturer's warranty that covers defects in materials and workmanship under normal use conditions. Coverage duration varies by product line — most LED fixtures carry a standard warranty period, while certain premium series may include extended coverage. The warranty applies to the original purchaser through an authorized Elation dealer and covers internal components including LED engines, power supplies, control boards, and motors. The warranty does not cover damage resulting from misuse, unauthorized modifications, improper power supply, exposure beyond rated IP conditions, or normal wear items such as fans and air filters. For complete warranty terms specific to your product, contact Elation's support team or your authorized dealer, as coverage details are included with each fixture's documentation. To maintain warranty eligibility, we recommend registering your fixtures after purchase and retaining proof of purchase from your authorized dealer. Warranty service is performed through Elation's authorized service network.

If a firmware update stalls or the fixture displays 'Update Wait' and doesn't progress, start with a full power cycle: disconnect power completely, wait 30 seconds, then reconnect. In many cases, the fixture will either resume the update or boot into its previous firmware version. Do not attempt to power-cycle repeatedly in quick succession — give the fixture time to complete any pending write operations. If the fixture remains unresponsive after a power cycle, verify you're using the correct upload tool for your fixture (see the firmware upload tool FAQ). Re-attempt the update using a known-good USB cable or Ethernet connection. For USB updates, try a different USB port and avoid hubs. For Ethernet updates, ensure a direct connection to the fixture without switches or routers in between. If the fixture will not boot or accept a new update attempt, it may need recovery via the service USB port — contact Elation Technical Support at FIRMWARE@ELATIONLIGHTING.COM or call 866-245-6726. Provide your fixture model, serial number, and the firmware version you were attempting to install. Important: some updates (notably on the Proteus Rayzor 760) can clear calibration data — always check the firmware release notes before updating.

To initiate a warranty claim or repair, contact Elation's technical support team at support@elationlighting.com or call the service department at the Los Angeles headquarters. You'll need to provide your fixture's model name, serial number, date of purchase, dealer information, and a detailed description of the issue. Once your request is reviewed, Elation's support team will issue an RMA (Return Merchandise Authorization) number if service is required. Do not ship any fixture without an RMA number — units received without authorization may experience processing delays. Elation will advise on shipping instructions and the nearest authorized service location. For customers outside the United States, Elation maintains regional service partners and distributors who can handle local warranty and repair work. Your regional distributor can coordinate service without the need to ship internationally.

Elation uses different firmware upload tools depending on the fixture generation and connection type. The main tools are: **E-Loader** — Used for newer Elation fixtures that update via direct Ethernet connection. Connect the fixture to your computer with a standard Ethernet cable, launch E-Loader, and follow the on-screen instructions. E-Loader typically auto-detects connected fixtures. **C-Loader / C-Loader II** — Used for fixtures that update via USB connection. C-Loader II is the current version and supports batch updates of multiple fixtures simultaneously (useful for fleet updates). Connect via the fixture's USB service port. Some fixtures have a standard USB-B port; others may use a proprietary connector. **USB Direct** — Some newer fixtures accept firmware files directly via a USB flash drive inserted into the fixture's USB port. Copy the firmware file to the root of a FAT32-formatted USB drive, insert it into the fixture, and follow the fixture's onboard menu to initiate the update. Always download the specific firmware file and tool from the Elation Lighting Forums (forums.elationlighting.com) under the Fixture Firmware section. The release notes will specify which tool to use for each fixture model. If you're unsure, contact FIRMWARE@ELATIONLIGHTING.COM with your fixture model and serial number.

Firmware updates for all Elation Professional fixtures are available for free download from the individual product pages on elationlighting.com. Each product page includes a Downloads section where you'll find the latest firmware files, release notes detailing new features and bug fixes, and upload instructions specific to that fixture. Most current-generation Elation fixtures support firmware updates via USB or direct Ethernet upload. Some fixtures also support over-the-network updating through Art-Net or sACN infrastructure using Elation's eUpdate utility, which can push firmware to multiple fixtures simultaneously — a significant time saver for large rigs. We strongly recommend keeping firmware current, especially before major productions. Updates frequently include DMX personality additions, pan/tilt calibration improvements, new effects, and compatibility enhancements. Always review the release notes before updating, and avoid firmware updates mid-show or during critical rehearsal periods.

LED flickering on Elation fixtures can have several causes, ranging from simple settings issues to hardware faults. Start with the most common and work down: **DMX signal issues (most common):** A noisy or interrupted DMX signal causes visible flickering. Check all DMX cables for damage, verify proper DMX termination at the end of the chain, and test with a known-good DMX source. Try the fixture in standalone mode — if flickering stops, the issue is in your DMX chain, not the fixture. **Dimming curve and refresh rate:** Some dimming curves can produce visible flicker, especially on camera. Access the fixture's menu and try a different dimming curve. If shooting video, increase the LED refresh rate to match or exceed your camera's shutter speed. The KL Series and Fuze line both offer adjustable refresh rates specifically for this purpose. **DMX mode interaction:** Some fixtures exhibit color artifacts in certain DMX modes. The KL Fresnel 8 FC, for example, has been reported to show blue tint in 1-channel mode — switching to a higher channel mode resolves this. Check if your flickering occurs only in a specific DMX mode. **Firmware:** Check forums.elationlighting.com for firmware updates — several flickering issues (KL Panel periodic flicker, Fuze Par Z175 green LED flicker at full power) have been addressed in firmware updates. **Hardware fault:** If flickering persists across all modes, in standalone, and after firmware update, the LED driver board may need replacement. Contact Elation service: RMA@ELATIONLIGHTING.COM or 866-245-6726.

Yes, Elation maintains an extensive parts inventory for current and recent-generation fixtures. Common replacement items include LED engines, gobos, color wheels, cooling fans, power supplies, control PCBs, and mechanical assemblies. Parts are available through Elation's parts department and authorized service centers. To order parts, contact parts@elationlighting.com or your authorized Elation dealer with the fixture model, serial number, and the specific part needed. If you're unsure of the exact part number, Elation's technical team can help identify the correct component from a description or photo of the issue. For production-critical situations, Elation offers expedited parts shipping. We recommend keeping common consumable items — fans, fuses, and air filters — on hand for touring and installed rigs where downtime is costly.

If your fixture's colors appear inaccurate — wrong hues, shifted whites, or color presets that don't match expected values — a color calibration reset often resolves the issue. The procedure varies by fixture family: **General approach:** Access the fixture's service or calibration menu through the onboard display (usually under Settings → Calibration or Service → Color Cal). The most common fix is setting all color channels (R, G, B, W, and any additional channels like Mint or Amber) to their maximum value (255) in the calibration menu, then saving. This resets the calibration reference point. **Fuze series specific:** Fuze SFX and other Fuze models have been reported to exhibit color and gobo preset drift — colors shifting to incorrect values over time. After recalibrating, update to the latest firmware, as several Fuze firmware releases include improved color stabilization. If drift recurs frequently, the fixture may need service. **After firmware updates:** Some firmware updates (particularly on Proteus Rayzor 760) can clear calibration data. If colors look wrong immediately after a firmware update, re-run the calibration procedure. Check the firmware release notes — they will note if recalibration is required post-update. **Factory reset as last resort:** A full factory reset via the fixture menu restores all parameters including calibration to factory defaults. This will also reset DMX address, mode selection, and all custom settings.

Elation Professional products are sold exclusively through our global network of authorized dealers and distributors. This ensures you receive genuine products, full manufacturer warranty coverage, proper technical support, and competitive pricing from knowledgeable lighting professionals. To find an authorized dealer in your region, contact Elation's sales team at sales@elationlighting.com or call the Los Angeles headquarters. Our sales team can connect you with the dealer best suited to your market and application — whether you're specifying for a permanent installation, outfitting a rental inventory, or purchasing for a touring production. Elation does not sell direct to end users through the website. Working with an authorized dealer gives you access to their expertise in system design, volume pricing, financing options, and ongoing support that goes beyond the initial sale.

A fixture that stops responding to DMX commands, gets stuck in a position, or appears locked up needs a hard reset. Follow these steps in order: **Step 1: Power cycle.** Disconnect power completely (not just DMX). Wait 30 seconds. Reconnect power. The fixture should go through its homing/reset sequence (pan/tilt to home position, lamp strike if applicable). This resolves the majority of lock-up situations. **Step 2: Check DMX.** If the fixture homes correctly but doesn't respond to DMX, the issue may be in the signal chain. Disconnect DMX and test in standalone mode via the fixture's onboard menu. If the fixture responds to standalone control, the problem is upstream (console, cable, splitter). **Step 3: Factory reset.** If the fixture is responsive but behaving erratically, perform a factory reset through the onboard menu (typically Settings → Factory Reset or System → Reset). This restores all parameters to factory defaults — you'll need to re-set your DMX address and mode. **Step 4: Circuit breaker reset.** Some freeze conditions (particularly reported on the Fuze Z350 Wash under heavy strobe from touring consoles) require a full breaker reset — not just unplugging the fixture but cycling the circuit breaker that feeds it. This ensures a complete power discharge. If the fixture repeatedly freezes during the same type of operation, check for firmware updates — several freeze conditions have been resolved in firmware releases. If the issue persists, contact Elation service.

Absolutely. Elation and our dealer network regularly facilitate product demonstrations for serious purchase evaluations. Demos can be arranged through your local authorized dealer, through Elation's regional sales representatives, or at our Los Angeles headquarters and Experience Center where a full range of products is available for hands-on evaluation. For larger specification projects — permanent installations, venue builds, or fleet purchases — Elation's sales engineering team can coordinate on-site demos or shootouts at your venue. This lets you evaluate fixtures under your actual rigging, power, and environmental conditions rather than relying solely on spec sheets. Elation also showcases its full product range at major industry trade shows including LDI, Prolight+Sound, and PLASA, as well as regional demo days and roadshow events throughout the year. Follow Elation's social channels or contact your regional rep for upcoming demo opportunities.

In most cases, firmware updates preserve your fixture's calibration data, DMX address, and mode settings. However, there are important exceptions: **Updates that clear calibration:** Some major firmware updates reset calibration data as part of the update process — this has been documented on the Proteus Rayzor 760 (where calibration and time data were cleared upon updating) and occasionally on other fixtures during major version jumps. Always read the release notes before updating — they will explicitly state if recalibration is required. **DMX address and mode:** Most updates preserve these settings, but a factory reset (which some troubleshooting procedures recommend after updating) will clear them. Note your current DMX address and mode before updating. **Best practice for fleet updates:** Before updating a fleet of fixtures, update one unit first and verify all calibration, color accuracy, and functionality before proceeding with the rest. Use C-Loader II's batch update feature for efficiency, but monitor the first few units to complete before walking away. **Version branches:** Some fixtures have multiple firmware version branches (e.g., V1.5.x and V1.6.x for Proteus Hybrid) corresponding to different hardware revisions. Installing the wrong branch can cause unpredictable behavior. Verify your fixture's hardware revision and install the correct branch.

Elation Professional sells exclusively through an authorized dealer and rental partner network. Volume pricing and rental house programs are available, but they are managed through your local authorized reseller or rental partner rather than directly through Elation.

To inquire about pricing programs, contact Elation directly to be connected with the authorized dealer or rental partner in your area: visit elationlighting.com or reach out to your regional Elation sales representative.

A fixture that won't power on or fails to complete its boot sequence can have several causes. Work through this diagnostic sequence: **Check power supply:** Verify the outlet is live (test with another device). Check the power cable and connectors for damage. If the fixture uses TRUE1 or powerCON connectors, ensure they're fully seated and locked. Try a different power cable if available. **Check the fuse:** Most Elation fixtures have a user-accessible fuse near the power inlet. Inspect for a blown fuse and replace with the exact same rating. A blown fuse may indicate a deeper issue — if the replacement fuse blows immediately, do not continue replacing fuses; contact service. **Battery button test (Fuze series):** Some Fuze fixtures (Fuze Max Profile, Fuze SFX) have a battery-powered display that activates with a button press even when mains power is off. If pressing this button shows a display (possibly showing 'software update'), the fixture's control board is alive but may have a power supply or boot issue. This narrows the diagnosis. **Boot sequence observation:** If the fixture partially boots — fans spin, display activates, but it hangs — note exactly where it stops. A fixture stuck on a splash screen or 'Homing' may have a motor obstruction or sensor failure. A fixture that shows a display but won't proceed past a certain point may need firmware recovery. **If no signs of life at all:** Power supply failure. Contact Elation service: RMA@ELATIONLIGHTING.COM or 866-245-6726.

Yes, Elation Professional has a well-established global distribution network spanning over 100 countries. International distribution is managed through exclusive regional distributors who maintain local inventory, service capabilities, and sales support teams familiar with their market's specific requirements and regulations. Key international markets include Europe (managed through a dedicated European operation), Latin America, the Middle East, Asia-Pacific, and Africa. Each regional distributor provides localized support including technical training, spare parts, warranty service, and specification assistance. To find the authorized distributor or dealer for your country or region, contact Elation's international sales department at sales@elationlighting.com. They'll connect you directly with your regional partner who can provide pricing in local currency, advise on availability, and support your project from specification through commissioning.

The Proteus series is Elation's flagship IP65/IP66-rated range, purpose-built for outdoor environments where fixtures face rain, dust, humidity, and temperature extremes without protective enclosures. Proteus fixtures span profiles, spots, washes, beams, and hybrid types — offering a complete outdoor rig without IP-rated domes or weather covers that compromise output and beam quality. Proteus fixtures feature fully sealed optical and electronic compartments, marine-grade hardware, and are tested to operate reliably across a wide temperature range. The series is proven on major festival stages, outdoor concert tours, architectural installations, theme parks, and cruise ships worldwide. Models like the Proteus Maximus, Proteus Hybrid, and Proteus Brutus deliver the kind of output and feature sets that match or exceed their indoor counterparts. For permanent outdoor installations, Proteus fixtures are also available with extended-life components and are designed for reduced maintenance intervals. The Rebel series offers a compact IP65 CMY color-mixing alternative for applications where size and weight are constraints but weather protection is still essential.

Elation's Artiste, Fuze, and KL series each target distinct performance tiers and application environments.

The Artiste series delivers high-end output and a full effects package—framing shutters, gobos, prisms, animation wheel, CMY color mixing—making it the right choice for large productions where theatrical precision and raw brightness are required.

The Fuze series offers a balanced, full-featured LED workhorse for versatile applications. It shares many of the Artiste's capabilities at a more accessible price point and is well-suited to touring, corporate events, and multi-purpose venues that need reliable performance across varied setups.

The KL series is purpose-built for environments where camera-accurate color is critical. Its RGBMA LED array achieves CRI 94.9 and TLCI 95—broadcast-grade metrics—making it the preferred choice for studio lighting, houses of worship with IMAG, and any application where fixtures will be captured on camera alongside ambient light sources.

Replacement parts for current and many recent-generation Elation fixtures are available through the Elation parts department. Contact PARTS@ELATIONLIGHTING.COM with your fixture model, serial number, and a description of the part needed. Available components include lenses, LED modules, power supplies, PCBs, motors, fans, connectors, and housing components. For older or discontinued fixtures, parts availability may be limited. Some parts for fixtures retired 10+ years ago (such as the Design Spot 250 Pro) may no longer be in stock. The parts team can advise on availability and suggest alternatives where applicable. Important warranty note: User-replaceable parts (fuses, lamps, HEPA filters on Paragon, field-replaceable lenses on KL) can be swapped without affecting your warranty. For internal components (PCBs, LED driver boards, motors), see the warranty self-repair FAQ — some repairs may void warranty if not performed by authorized service. For urgent parts needs or to check stock availability, call Elation service at 866-245-6726 during business hours (8 AM - 5 PM PST).

The Paragon Series is Elation's next-generation, high-performance lighting platform designed to combine profile, wash, and beam capabilities in a single versatile fixture. It features TruTone variable CRI technology, allowing lighting designers to dial CRI anywhere from 73 to 93 in real time—trading output for color accuracy depending on the production's needs.

Specify the Paragon when you need a high-output fixture that can serve multiple roles across a production: front-of-house key light, aerial beam work, and wash duties. The IP54 housing makes it suitable for covered outdoor stages and festival environments with overhead protection. The Paragon S, M, and LT models offer different output levels and form factors to match venue scale, from intimate theatres to large arenas.

It depends on what you're doing inside. Elation fixtures are designed with certain user-serviceable components that can be accessed without voiding your warranty: **User-serviceable (warranty safe):** Fuse replacement, discharge lamp changes (Proteus Hybrid MAX, Excalibur), HEPA filter replacement (Paragon M/S), field-replaceable lens swaps (KL Core IP, KL Par), and cleaning accessible optics per the user manual's maintenance instructions. **Potentially warranty-voiding:** Replacing or modifying PCBs, LED driver boards, LED arrays, motors, power supplies, or any component that requires soldering or disassembly beyond what the user manual describes. If a component failure requires internal repair beyond user-serviceable items, Elation recommends submitting an RMA. **Best practice:** Before opening your fixture for anything beyond documented user-serviceable maintenance, contact Elation service first (RMA@ELATIONLIGHTING.COM). Describe the issue — they may provide a quick fix that doesn't require opening the fixture, or they'll advise whether your intended repair is warranty-safe. If the fixture is out of warranty, self-repair is at your discretion, and Elation's parts department (PARTS@ELATIONLIGHTING.COM) can supply replacement components. For RMA/warranty repairs, email RMA@ELATIONLIGHTING.COM with your fixture model, serial number, purchase date, and a description of the issue.

Elation's lineup is predominantly LED, but the company still manufactures select discharge lamp fixtures for applications where the unique output characteristics of discharge sources are required. Current discharge offerings include the Proteus Hybrid Max and the Excalibur, both of which use the Flex 500 lamp.

For the most current product availability and guidance on whether a discharge or LED fixture is the right choice for your application, contact your authorized Elation dealer or reach out to the Elation sales team directly.

Magmatic is Elation's dedicated atmospheric and effects brand, offering a full range of machines for professional productions.

Haze machines (Therma Tour series): Oil-based fluid haze machines that produce fine, long-hanging atmospheric haze ideal for beam visibility and aerial effects. Haze is the standard choice for concert touring and large-venue productions.

Fog machines (Atmosphir series): Water-based fluid machines that generate denser, more visible fog effects. Best for dramatic entrances, stage effects, and applications where a heavier atmospheric look is required.

CO₂ and cryogenic-style effects: Low-lying fog and CO₂ burst effects for dramatic stage moments.

Confetti and streamer cannons: For high-impact audience moments.

All Magmatic machines use Atmosity fluids, which are formulated specifically to match each machine's heating technology. Using the correct fluid type is critical for performance and equipment longevity.

Yes. All Elation Professional fixtures communicate via standard DMX512, and most current-generation fixtures also support Art-Net and sACN (streaming ACN / E1.31) protocols natively. This means they work with every major console platform — grandMA, ETC Eos, Hog, Chamsys, Vista, ChamSys, Avolites, and of course Obsidian's ONYX. Elation publishes complete DMX personality files and fixture libraries for all major console platforms. These are available on each product's page at elationlighting.com and are regularly submitted to console manufacturers for inclusion in their native fixture libraries. If a specific personality isn't available in your console's library, you can download it from Elation's site or contact support for assistance. For RDM-enabled consoles and infrastructure, most current Elation fixtures support RDM (Remote Device Management), allowing remote configuration of DMX address, operating mode, and diagnostic monitoring directly from the console or a network management tool.

When a fixture passes DMX signal to the next fixture in the chain but doesn't respond itself, the most common cause is a DMX address or mode mismatch. The fixture's DMX receiver is working (it's forwarding signal), but it's not seeing commands on the channels it's listening to. **Check 1: DMX address.** Verify the fixture's starting address matches what your console is sending to. If your console is patched to address 1 and the fixture is set to address 100, it will appear unresponsive. Check the fixture's onboard display for its current DMX address. **Check 2: DMX mode/personality.** The fixture must be set to the same DMX mode that your console's fixture profile expects. If the console is sending 24 channels (extended mode) but the fixture is set to 12-channel basic mode, parameters will be mapped incorrectly — some channels may produce no visible response while others behave unexpectedly. **Check 3: DMX universe.** If using Art-Net or sACN, verify the fixture's universe assignment matches the console's output universe. A fixture on Art-Net Universe 2 won't respond to commands sent on Universe 1. **Check 4: Master dimmer.** Many Elation fixtures have a master dimmer channel that defaults to 0 (off) in extended DMX modes. If you haven't brought up the dimmer channel, the fixture may appear unresponsive even though it's receiving commands. Check your console's patch — ensure the dimmer channel is mapped and set above 0. **Check 5: DMX termination.** While a missing terminator usually causes erratic behavior rather than complete non-response, try adding a 120-ohm DMX terminator to the last fixture in the chain.

As sister brands under the Centryn Group, Elation fixtures and Obsidian Control Systems products are designed to work seamlessly together. ONYX lighting control software includes native fixture profiles for the entire Elation range, often with Day One support for new product launches. ONYX's fixture library is tightly maintained to reflect Elation's latest DMX modes and firmware features. The NETRON range of data distribution products — including Ethernet-to-DMX nodes, mergers, and network infrastructure — provides the backbone for distributing Art-Net and sACN signals to Elation fixtures. NETRON nodes support RDM passthrough, enabling full remote management of Elation fixtures from the ONYX console. This integration allows you to configure DMX addresses, switch operating modes, monitor fixture status, and manage firmware updates over the network. For system designers, the Elation + Obsidian + NETRON stack offers a fully integrated lighting ecosystem from console to fixture, with the convenience of a single manufacturer relationship for support, training, and warranty service. That said, the entire system is built on open standards — nothing prevents you from mixing in third-party consoles or infrastructure.

Fixture profiles (also called fixture libraries or personality files) are primarily maintained by the console manufacturer, not the fixture manufacturer. Here's where to find profiles for Elation fixtures on major consoles: **grandMA2 / grandMA3:** Download from MA Lighting's fixture share (fixtureshare.malighting.com). Search for 'Elation' to find the full library. For grandMA3, GDTF files are also supported. **Hog4 / Hog OS:** Check High End Systems' fixture library updates within the console software. If a specific fixture is missing, you can request it through their support or build a custom profile. **ETC Eos / Ion / Element:** ETC maintains their fixture library within console software updates. Check for library updates in the ETC software. **ONYX (Obsidian):** The full Elation library is built in and regularly updated — this is the most complete and current source since ONYX is part of the Elation/Centryn family. **GDTF (universal standard):** Elation publishes GDTF files on gdtf-share.com for use with any compatible platform (grandMA3, Capture, Vectorworks Vision, and growing console support). GDTF files include DMX traits, 3D geometry, and physical specs. **If a profile doesn't exist:** You can build a custom profile using the fixture's DMX chart from the user manual. For grandMA, the Profile Editor makes this straightforward. Alternatively, request the profile from the console manufacturer's support team with the Elation fixture's DMX documentation.

Yes — many Elation fixtures support wireless DMX control, either through built-in receivers or external systems like the Aria X2 wireless platform, allowing DMX signals to be transmitted over 2.4 GHz, 915 MHz, or 868 MHz frequency bands depending on the region. Wireless DMX eliminates the need for DMX cabling between fixtures in hard-to-reach positions — truss, overhead rigs, and architecturally integrated installations — while maintaining reliable, low-latency control. Check your specific fixture's spec sheet or user manual to confirm wireless DMX capability and compatible receiver options.

Yes — Capture is a Centryn Group brand alongside Elation, and the Capture visualization library includes accurate 3D models, photometric data, and beam simulations for the Elation fixture range. This makes Capture an excellent previz tool for pre-programming shows with Elation rigs before arriving on site. Capture connects to ONYX and other major consoles via Art-Net or sACN for real-time visualization during programming. This workflow lets you program cues, build looks, and refine timing using accurate virtual representations of Elation fixtures in your actual venue model — all before a single fixture is hung. While Capture provides the tightest integration with Elation's library, Elation fixture data is also available in other popular previz platforms including WYSIWYG and MA 3D. Fixture GDTF files are also published for platforms that support the GDTF standard.

Elation Professional's primary service facility is located at the company headquarters in Los Angeles, California. This facility handles warranty repairs, out-of-warranty service, and advanced diagnostics for all Elation product lines. In addition to the LA headquarters, Elation maintains a network of authorized service partners in key markets throughout the United States, Europe, and other international regions. These authorized service centers are trained and equipped to perform warranty and non-warranty repairs using genuine Elation parts. To find the nearest authorized service location, contact Elation's support team at support@elationlighting.com. For customers with large installed bases or touring operations, Elation can also provide on-site service support and technician training programs so your own crew can handle common maintenance and repairs in the field.

Some Elation fixtures (notably the Proteus Hybrid with V1.5.x and V1.6.x branches, and other fixtures with hardware revisions) have multiple firmware version branches because the fixture's internal hardware changed between production runs — often due to component supply changes (IC chip substitutions during global shortages) or design improvements. Each firmware branch is compiled for a specific hardware revision. Installing the wrong branch can cause unpredictable behavior, incorrect motor calibration, or boot failures. **Never install a firmware version from a different branch than your fixture requires.** **How to identify your branch:** Check your fixture's current firmware version on the onboard display (usually in the System Info or About menu). The version number indicates your branch (e.g., V1.5.3 means you're on the V1.5.x branch). When updating, stay on the same branch — download V1.5.x updates for V1.5.x fixtures, V1.6.x updates for V1.6.x fixtures. **If unsure:** Contact FIRMWARE@ELATIONLIGHTING.COM with your fixture's model, serial number, and current firmware version. They'll confirm which branch is correct for your hardware. Some fixtures also have hardware revision labels on the chassis or near the power inlet. **The firmware release notes on forums.elationlighting.com will specify which hardware revision each firmware file is for.** Read the release notes — they often include notes like 'for units with IC revision B' or 'hardware version 2 only.'

LED fixtures require significantly less maintenance than discharge-based predecessors, but regular preventive maintenance is still essential for ensuring reliable performance and maximizing fixture life. Elation recommends a maintenance schedule based on operating environment and usage intensity. For fixtures in dusty or high-particulate environments (concerts, festivals, industrial venues), cleaning air intake filters and cooling fans should be performed every 200-500 hours of operation. Optical components — lenses, gobos, color mixing systems — should be inspected and cleaned periodically to maintain output and beam quality. Use only manufacturer-recommended cleaning methods and materials to avoid damaging coated optical surfaces. For IP-rated Proteus fixtures, inspect gaskets and seals annually (or more frequently in harsh environments) to ensure IP integrity is maintained. Check cable glands and connector seals for wear, especially on fixtures that are frequently rigged and de-rigged. Pan/tilt mechanisms, gobo rotation motors, and other moving components should be checked for smooth operation and unusual noise during routine inspections. Elation's technical documentation for each fixture includes model-specific maintenance intervals and procedures. For large installations, Elation can provide customized maintenance schedules and training for your technical staff.

Factory reset and calibration procedures vary by fixture model but are generally accessible through the fixture's onboard display menu. Navigate to the Setup or System menu and look for Reset, Factory Default, or Calibration options. A factory reset will return all settings — DMX address, operating mode, display preferences, and user adjustments — to their original values. Pan/tilt calibration can be performed from the fixture's Calibration or Adjustment menu. This is useful after a fixture has been serviced, transported long distances, or if you notice pan/tilt positioning inconsistencies across a group of matching fixtures. Run the calibration routine with the fixture mounted in its normal operating position. For detailed, model-specific reset and calibration procedures, refer to the fixture's user manual available on its product page at elationlighting.com. If you're experiencing persistent calibration issues that the onboard routine doesn't resolve, contact Elation technical support — this may indicate a mechanical issue that needs service attention.

Elation Professional is a leading manufacturer of professional lighting solutions for the entertainment, architectural, and production industries. Founded in 1992 and headquartered in Los Angeles, California, Elation designs and manufactures a comprehensive line of moving heads, LED fixtures, atmospherics, and control solutions used in concert touring, theatre, broadcast, houses of worship, corporate events, and permanent architectural installations.

Elation products are sold through an authorized global dealer and distribution network spanning over 80 countries. The company is part of the Centryn Group family of professional lighting brands.

Elation provides product training through multiple channels designed to serve different levels of engagement. On-site training can be arranged at the Los Angeles headquarters, at regional distributor facilities, or at your venue or production facility for teams adopting Elation fixtures for the first time or specifying new product series. Elation's technical team regularly conducts training sessions at industry trade shows (LDI, Prolight+Sound, PLASA) and at regional demo days and roadshow events. These sessions cover product operation, advanced programming techniques, maintenance procedures, and network integration. Training often includes hands-on time with current products alongside Obsidian ONYX and NETRON systems for a complete ecosystem overview. For ongoing education, Elation publishes technical resources including product webinars, application guides, and video content covering specific fixtures and use cases. Authorized dealers also provide product training as part of the sales and support relationship. Contact your Elation sales representative or dealer to discuss training options tailored to your team's needs.

Elation Professional maintains a significant presence at all major entertainment technology trade shows worldwide. Key events include LDI (Live Design International) in North America, Prolight+Sound in Frankfurt, PLASA in London, InfoComm, and regional shows across Latin America, Asia, and the Middle East. Elation typically features large booth presentations with fully operational product displays, new product launches, and live demonstrations. Beyond the major trade shows, Elation and its dealer network host regional demo days, roadshow events, and open house sessions throughout the year. These smaller-format events often provide more hands-on time with products and direct access to Elation's technical and sales teams. For the current trade show schedule and upcoming events, visit elationlighting.com or follow Elation Professional on social media. To arrange a private viewing or meeting at an upcoming show, contact your Elation sales representative or email sales@elationlighting.com in advance.