Support

Firmware updates can sometimes affect how fixtures respond to DMX data—especially if your controller or software hasn’t been updated accordingly.

If you experience erratic behavior after a firmware update:

• Double-check all DMX addresses and mode settings
• Confirm proper cabling and DMX termination
• Test the fixture in a known-good DMX chain or with a different controller
• If needed, roll back to a previous firmware version

Refer to the fixture’s manual or contact Elation technical support for compatibility guidance.

Repeated failures of the first fixture in a DMX line may be caused by:

• Voltage spikes, drops, or improper grounding
• Incorrect or missing DMX termination
• Static discharge or electrical interference at the input

We recommend using DMX isolators or surge protectors—especially in high-risk environments—and ensuring the entire DMX line is properly terminated and grounded.

GDTF stands for General Device Type Format, an open standard developed to ensure consistent, accurate fixture data across lighting control platforms.

Elation supports this format to help designers, programmers, and operators integrate our fixtures seamlessly with consoles and previsualization software that support GDTF.

What’s included in a GDTF file?

• DMX channel layout and traits
• 3D geometry for visualizers
• Physical and electrical specs
• Dynamic behavior (e.g., gobo indexing, color mixing curves)

Where can I download Elation GDTF files?

All available Elation GDTF files are hosted on the official GDTF Share platform:
👉 Elation GDTF Library on GDTF-Share.com

What if my fixture isn't listed?

• New GDTF files are added regularly, but if a specific model isn’t listed, you can build your own using the GDTF Builder tool.
• You can also refer to the fixture’s DMX chart in the user manual to manually create a profile for your console if needed.

Which lighting consoles support GDTF?

GDTF is currently supported by:

• MA3 (grandMA3)
• Obsidian ONYX (via future implementation)
• Vectorworks Vision
• Other visualizers and emerging platforms

For help using GDTF files or navigating the site, feel free to contact our support team.

Elation provides firmware updates through our official support forums and channels. To access the latest updates:

👉 Visit the Elation Lighting Forums
Navigate to the ‘Fixture Firmware’ section to find update files, release notes, and installation instructions for supported models.

Please follow all installation guidelines to ensure safe and successful updates. If you need help, our technical support team is available to assist you.