Warranty Information

ELATION Limited Warranty (USA)

1. Elation Professional/Obsidian/Netron/Magmatic (“ELATION”) hereby warrants to the original purchaser/owner (“Customer”), ELATION products to be free of manufacturing defects in material and workmanship, for the warranty periods as defined below from the original purchase invoice date. The warranty periods set forth in this limited warranty apply to ELATION products purchased on or after June 1, 2024. This warranty applies exclusively to new ELATION-branded and/or distributed products listed below, purchased from an authorized ELATION dealer within the United States of America, including possessions and territories. This warranty is not transferable and may or may not apply to products sold and/or forwarded outside the United States. The purchase of ELATION products constitutes the Customer’s acceptance of all warranty terms and conditions as listed in this limited warranty statement. This warranty provides the Customer with certain legal rights, which may vary by state. Please contact ELATION regarding warranty questions prior to purchasing.

PRODUCT / SERIES WARRANTY PERIOD COVERAGE
Indoor Lighting Products 2 Years (730 Days)9,17 Manufacturing Defects – Materials and Workmanship19
Outdoor IP65/IP66 Rated Lighting Products 2 Years (730 Days)9,17 Manufacturing Defects – Materials and Workmanship19,20
DMX and LED Pixel Driver Controller Products1 2 Years (730 Days)9,17 Manufacturing Defects – Materials and Workmanship19
Obsidian™ Control Systems Products2 2 Years (730 Days)9,17 Manufacturing Defects – Materials and Workmanship19
Magmatic™ Atmospheric Products3 2 Years (730 Days)10,17 Manufacturing Defects – Materials and Workmanship19
Magmatic™ Prisma LED Lighting Products4 2 Years (730 Days)9,17 Manufacturing Defects – Materials and Workmanship19,20
Smarty Series Products5 2 Years (730 Days) or Rated Lamp Life Hours11,17 Manufacturing Defects – Materials and Workmanship19
Select LED Series Products4 3 Years (1,095 Days)12,18 Manufacturing Defects – Materials and Workmanship22
Select LED Series Products4 5 Years (1,825 Days)15,18 LED Engine21,23
KL Series6 5 Years (1,825 Days)13,18 Manufacturing Defects – Materials and Workmanship20,22
KL Series6 5 Years (1,825 Days)15,18 LED Engine21,23
Fuze Pendant, Fuze Pendant Compact, and Fuze Pendant HW 5 Years (1,825 Days)14,18 Manufacturing Defects – Materials and Workmanship22
Fuze Pendant, Fuze Pendant Compact, and Fuze Pendant HW 5 Years (1,825 Days)15,18 LED Engine21
“OPS”-Optimized Versions of Product Series24 5 Years (1,825 Days)14,18 Manufacturing Defects – Materials and Workmanship25
“OPS”-Optimized Versions of Product Series24 5 Years (1,825 Days)15,18 LED Engine21,25
Rechargeable Batteries 6 Months (180 Days)16,17 Manufacturing Defects – Materials and Workmanship19
B-Stock Products Not Applicable Contact Elation for B-Stock Applicable Warranty Terms
Discharge Lamps7 and Product Accessories8 Not Applicable Not Applicable
All Other Third-Party Products Distributed by Elation Not Applicable Not Applicable
Custom Designed / Special Order OEM Products Not Applicable Not Applicable
  1. Elation branded DMX lighting control, data distribution, dimmers, switchpacks, LED pixel driver, and control products.
  2. Obsidian brand ONYX and NETRON series products.
  3. Magmatic, Fan, Faze, Fog, Haze, Snow, Liquid, and Prisma UV LED products.
  4. Elation Ariste, Paragon, Fuze Profile, Fuze Spot, Fuze Wash FR, Fuze Wash 500, Fuze Max Profile, Fuze Max Spot, and Fuze Teatro.
  5. Elation Smarty Hybrid and Smarty Max products.
  6. Excluding KL Spot IP
  7. All discharge lamps, excluding Philips MSD Platinum 200 FLEX™ used in Smart Hybrid and Philips MSD Platinum 400L FLEX™ used in Smarty Max.
  8. All included and optional product accessories, including but not limited to power/data/safety cables, clamps, rigging hardware, gel/frost filters/frames, barn doors, and cases.
  9. 2 Years (730 Days) parts and labor.
  10. 2 Years – First Year (Days 1-365) parts and labor, Second Year (Days 366-730) labor only (parts not included).
  11. 2 Years (730 Days) or Rated Lamp Hours, whichever occurs first. Smarty Hybrid = 2 Years (730 Days) or 6,000 Hours, Smarty Max = 2 Years (730 Days) or 4,000 Hours.
  12. 3 Years (1,095 Days) parts and labor.
  13. Temporary outdoor professional entertainment purposes only; no permanent outdoor installation (device must be IP65 certified). For permanent outdoor installations, the warranty is limited to 2 years (device must be IP65 certified).
  14. 5 Years (1,825 Days) parts and labor.
  15. 5 Years (1,825 Days) LED Engine part only (labor not included).
  16. 6 Months (180 Days) Rechargeable Battery part only (labor not included).
  17. All products manufactured after February 1, 1992, which meet all stated terms and conditions, subject to incident review and inspection by Elation.
  18. All qualified products sold after June 1, 2024, which meet all stated terms and conditions, subject to incident review and inspection by Elation.
  19. Professional entertainment-specific use only. Architectural and general lighting installations, continuous and/or extended duty (>14 hours per day) applications not applicable.
  20. Marine/seaside and/or extreme outdoor environment installation and/or use should be pre-approved by Elation, and may require a special corrosion-resistant coating and sealing process (available at an additional cost) before installation and/or use. Please consult with your Elation representative. Such installation and/or use without ELATION pre-approval may void warranty.
  21. LED Engine failure only. Does not include PCB’s, drivers, power supplies, or any related components and/or sub-assemblies. Does not cover lumen (L70) or color maintenance. LED Fan Kit maintenance (available at an additional cost) is required at stated fixture hour intervals. Failure to replace LED Fan Kit at stated intervals may void warranty. LED Engine reliability may vary depending on several factors including but not limited to: Environmental Conditions, Power/Voltage, Usage Patterns (On-Off Cycling), Control, Dimming, and LED Fan Kit maintenance intervals. The factors listed above will be used to determine the warranty eligibility of the LED Engine.
  22. Product warranty is valid only for professional entertainment-specific use and/or temporary professional entertainment-specific use sold, installed, and maintained by an authorized ELATION dealer.
  23. 5 Years (1,825 Days) LED Engine warranty for professional entertainment-specific use, and/or temporary professional entertainment-specific use, rentals, projects sold, installed, and maintained by an authorized ELATION dealer.
  24. "OPS" (Outdoor Permanent Specification) is a classification for products designed for long-term outdoor installation.
  25. The product warranty is valid only when sold, installed, and maintained by an authorized ELATION dealer.

2. To obtain warranty service, a Return Materials Authorization (RMA) number must first be obtained from ELATION. It is the Customer’s responsibility to provide product proof of purchase and serial number by acceptable evidence such as an invoice copy or an approved ELATION Extended Warranty Certificate (“EWC”) and any relevant maintenance records at the time warranty service is sought. Failure to provide acceptable evidence ... (content unchanged)

3. This warranty is void; if the product serial number and/or product labels have been altered ...

4. This warranty is not a service contract and does not cover any periodic fixture maintenance ...

5. ELATION reserves the right to make product design modifications and/or performance improvements without prior notice ...

6. No warranty, whether expressed or implied, is given or made with respect to any product accessory supplied with the products described above ...

7. This warranty is governed by the laws of the State of California ...

8. No employee, agent, sales representative, distributor, or dealer of ELATION products has authority to change ...

9. This warranty is the only warranty applicable to ELATION products and supersedes all other prior written ...

10. This is ELATION’s current Limited Warranty (USA) statement at the time of publication and is subject to change at any time without notice.

Questions? Issues?
Please contact ELATION Service.
ELATION SERVICE USA – Monday - Friday 8:00 am – 4:30 pm PST
323-582-3322 | support@elationlighting.com